01 What's included in every rental
Every Armadillo Crates bundle includes:
- Crates - the quantity stated in the bundle, sanitized between every rental. Crates are 27" L x 17" W x 12" H with attached lids.
- Dollies - the quantity stated in the bundle.
- Furniture pads - the quantity stated in the bundle.
- Reusable labels for room and content tracking.
- Delivery and pickup to and from your address, included in the bundle price. A zone fee may apply by ZIP; see Section 3.
- A 7-day rental period; see Section 2 for how the count works.
Bundles only. We rent our equipment only in the bundles offered at checkout. We do not rent individual crates, dollies, pads, or other items separately, and there is no per-crate add-on rental. If a bundle isn't the right size, choose the next one up.
02 The 7-day rental period
Every rental includes 7 days of crate use, counted from the date the crates are delivered.
Day 1 is the delivery date. If we deliver on the 1st, Day 7 is the 7th, and pickup is scheduled for Day 7 by default.
Need them longer? Add extra weeks at booking, or request an extension before your scheduled pickup. Extra weeks are billed at $19.99 per additional 7-day week, in full-week increments.
Grace period. We won't charge an extra week for being a day or two late. The meter on extra-week charges starts after a 3-day grace period past the scheduled pickup date. We do still need to pick the crates up, so please call or text us if you're running behind.
Returning early does not reduce the rental fee. The 7-day period is a flat rental, not a per-day charge.
03 Delivery and pickup
Delivery and pickup are included in the bundle price for the Houston service area. A flat zone fee applies for addresses outside the inner Loop:
| Zone | Area | Approx. distance | Fee |
|---|---|---|---|
| Zone 1 | Inside the 610 Loop | 0-10 miles | FREE |
| Zone 2 | Inner suburbs | 10-20 miles | $29 |
| Zone 3 | Outer suburbs | 20-30 miles | $49 |
| Zone 4 | Far reach | 30-40 miles | $79 |
Service area. We currently serve within roughly 40 miles of central Houston. Bookings outside our service area cannot be completed online.
Zone fee is based on the delivery, or current, address. If your pickup, or new, address is in a different zone, we still bill based on where we deliver. You won't be charged twice.
Schedule. We deliver and pick up Monday through Saturday, between 8:00 AM and 6:00 PM. You'll get a confirmation text the day before your scheduled date with a 2-hour arrival window. If those hours don't work for you, contact us and we'll do our best to accommodate.
Someone 18 or older must be present at delivery and at pickup to sign the receipt and count the crates. If no one is available, we'll reschedule; a missed-appointment fee may apply. See Section 6.
04 Using the crates
The crates are tough, stackable, and weather-resistant, but they're not indestructible. Please:
- Stay under 50 lb per crate. Each crate is rated to hold up to 50 lb. Overloading risks cracks to the crate and injury to whoever lifts it.
- Stack carefully. Crates are designed to stack with the lids attached. Don't stack more than four high when fully loaded.
- Use the reusable labels we provide for marking rooms or contents. Please don't apply tape, stickers, or permanent marker directly to the crates.
- Return them in roughly the condition they arrived: empty, lids attached, and with no trash or packing material left inside. A quick wipe-down is appreciated but not required; we sanitize every crate between rentals.
Things you cannot put in the crates
- Wet, dripping, or unsealed liquids of any kind. Sealed bottles inside a sealed plastic bag are fine.
- Hazardous, flammable, or corrosive materials, including gasoline, propane, paint thinner, bleach, pool chemicals, or ammunition.
- Food waste, garbage, or anything biological or medical.
- Live animals, plants with damp soil, or anything that would leak or stain.
- Illegal items of any kind.
- Heavy machinery, auto parts, or single items over 50 lb. The crates aren't built for that and will crack.
If a crate comes back contaminated or damaged by a prohibited item, we may charge the missing-crate fee in Section 5 plus any sanitation cost.
05 Damage, missing crates, and the card on file
There is no upfront deposit. Instead, the payment card used at booking stays on file. By completing your booking, you authorize Armadillo Crates to charge that card for the fees below if they apply.
| What happened | Charge | Notes |
|---|---|---|
| Normal wear and tear | $0 | Scuffs, light scratches, faded labels; always included. |
| Damaged beyond normal wear: cracked crate or broken lid | $35 / crate | We document with a photo at pickup. |
| Crate missing at pickup | $35 / crate | Charged to the card on file at pickup. |
| Missing dolly | $75 each | |
| Missing furniture pad | $8 each | |
| Crate returned with contents, trash, items left inside, biological or hazardous material | $15 / crate | Heavier contamination may incur the missing-crate fee plus cleaning cost. |
Once a missing-item fee is charged, that item is yours. We don't schedule return trips for individual crates or items, and missing-item fees are final once charged. Please gather everything before pickup day.
How we document damage. Our driver takes timestamped photos at delivery and at pickup. You'll sign at both points to confirm the count and condition.
How disputes work. If you disagree with a damage or missing-crate charge, contact us within 7 days of pickup and we'll review the photos and signed receipts together.
06 Late returns, extensions, and missed appointments
Need more time? Tell us before pickup day. Extensions are easy if you let us know in advance. Extra weeks are $19.99 each, in full 7-day weeks.
Late returns without notice. After the 3-day grace period, we begin charging $19.99 per additional 7-day week, or partial week, until the crates are returned.
Crates not returned after 30 days are treated as missing. We'll charge the $35 per-crate fee on the card on file and close the rental.
Missed delivery or pickup appointment. If no one is available at the scheduled window and we couldn't reach you, we may charge a $25 missed-appointment fee for the redelivery.
07 Cancellations and rescheduling
- Rescheduling is free if requested at least 48 hours before the scheduled delivery date. Inside 48 hours, a $25 rescheduling fee applies.
- Cancellations receive a full refund if you cancel 7 or more days before delivery, a 50% refund if you cancel 2-6 days before, and no refund if you cancel within 48 hours of delivery.
- Same-day delivery cancellations are non-refundable.
08 Coupon and referral codes
- One code per order. Codes don't stack.
- Each code has an expiration date; check yours before booking.
- Codes from a partner, real estate office, apartment complex, or property manager are single-use per customer.
- Discounts are applied before sales tax is calculated.
- Codes can't be applied retroactively to a booking that's already been completed.
09 Safety and liability
Armadillo Crates rents the crates and equipment. The customer is responsible for what goes inside them and how they're used.
We are not responsible for damage to or loss of your belongings while in the crates. Your homeowner's or renter's insurance, or your mover's coverage, is the right place to look for that protection.
We are not responsible for injury caused by overloaded, improperly stacked, or improperly carried crates. Keep loads under 50 lb per crate and lift with help when you need it.
Sanitization. Every crate is cleaned and sanitized between rentals. We can't guarantee allergen-free conditions; if you have severe allergies, ask us about additional cleaning before delivery.
10 Changes to these rules
Armadillo Crates may update these rules from time to time. Your rental is governed by the rules in effect on the date you book. The current version is posted at armadillocrates.com/policies, and you'll see and accept the applicable version when you complete your booking.
Questions?
Call or text (832) 900-3627, or email info@armadillocrates.com. We'd rather hear from you than have a problem snowball.